Pension fund PNO Media and its administrator Media Pension Services (MPD) have been clients of Keylane for several years now. Keylane supplies the portal environment, including the DigiD login that PNO Media uses for communications with its participants. PNO Media is the first pension fund in the Netherlands to use eIDAS, and the technology was successfully implemented by Keylane.
The EU’s eIDAS regulation came into force at the end of 2018. From that moment on, public organisations and private organisations with a public service remit have had to accept the use of EU-certified qualified electronic login methods as part of their digital service. This obligation applies to organisations that use DigiD and eHerkenning (the digital key for business owners). The aim of this regulation is to make it easier and more secure for people to sort out their administrative affairs online within the EU.
MPD’s ambition was to meet its obligations to accept EU-certified qualified electronic login methods as soon as possible. However, due to a technical problem with eIDAS, this did not go ahead as quickly as hoped. After this was resolved, Keylane was able to finalise the implementation process. Having implemented eIDAS, participants from Europe can now log in using the login methods supported in the countries where the non-Dutch participants are registered.
Oscar Kempees (Information Service Manager at MPD) had this to say, ‘A significant proportion of PNO Media’s participant population is registered abroad. To ensure that these participants can benefit from secure access to MijnPNO (the fund’s online portal for participants), we started implementing eIDAS. Now that this has been fully implemented, we can provide the best possible online service to everyone within the population, making life easier for our participants! But of course, we also want to make sure things are organised properly for our client PNO Media.’
Eric Bastiaansen (in charge of implementing eIDAS at MPD) explains, ‘Of course, we try to reach as many “clients of clients” as possible via our portals. Unfortunately, we struggled to offer this to participants registered as living abroad, because they couldn’t apply for a DigiD login. That was until recently. Now that eIDAS has been successfully implemented at MPD, we have a useful blueprint for implementing it for our clients.’