The world that takes care of provisions for old-age is changing as a result of factors such as individualisation, changes to laws and regulations, participants being given more opportunities to make decisions, and participants being assigned greater responsibilities. Messages are increasingly conveyed online. In many cases, all communications will be online. These are changes that your administration and communications need to adapt to without you being faced with significant costs.
New laws, increasing complexity, and successive changes in the pension sector require a flexible and future-proof administrative solution. Consider whether your current system supports all of your current processes. In the meantime, there is consistent pressure to reduce costs, which only increases the need for digitalisation and straight-through processing.
Our answer is Plexus
The pension solutions of Keylane meet all the demands of the modern era. Our software supports the entire process of pension administration: employers’ communications, the administration of all relevant participants and claims, the calculation of premiums, the amount of gross benefits, and the net payments. Thanks to the flexible architecture, you can easily configure product varieties, down to an individual level. Perhaps more importantly, you retain control over managing these product varieties.
Plexus Digital Engagement (PDE) provides support for all necessary communications with participants via personal and secure portals, whether online or not. This makes the participant the core focus, ensures business processes are more manageable, and reduces the time required to process changes.
PDE has completely digitised all client processes, including supporting customer journeys and supervising participants and their employers in making choices and submitting changes with ease. With Plexus, you will take the next step in the digital transformation of your pension business.
More than software
If you want to go fast, go alone. If you want to go far, go together. We believe software implementation is a team sport. Making Plexus work for your company, tailor it to your processes and integrate it with your systems, asks for a close cooperation. With a dedicated implementation team of experienced insurance and pension consultants and the best practices we developed over the years, you are assured of a smooth implementation of Plexus.
The key to successful software implementation is detailed, structured planning. We supervise the introduction of the new administration system within your organisation in close collaboration with your own IT department, following a proven, step by step methodology. This ensures you get the best professional support in the migration of your old system to an efficient, flexible and cost-effective Keylane solution.
When a new software platform is introduced, successful migration of your data is essential. Keylane converts all your data using a proven, standardised and fully automated method. We ensure a successful outcome by testing the design, the performance of the migration and conversion software before migrating your actual data.
More information or request a demo
Fast tracking & tracing at Heineken Pension fund
“Thanks to Keylane we can quickly deliver the necessary reports to the regulator, the Dutch Central Bank. This makes a difference to the administrative burden.”
– Ton van der Valk, head of pension administration Heineken Pension fund
High customer satisfaction and low administrative costs
“The implementation of Plexus has made it possible for us to focus on the strategic development of our business. We have streamlined our business processes and given our customers exceptional self-service opportunities.”
– Søren Kolbye Sørensen, CEO at DIP