Customers demand digital solutions that provide them with a customer experience of the highest quality. We buy everything from insurance to groceries online, and we use self-service portals for almost any product we buy. There is no reason to believe that pension customers do not expect the same level of service from their pension provider. It is time to kick-start the full digital customer interaction.
Keylane has recently acquired Bridgevest, the market leader in the Netherlands within digital customer solutions for the life and pension industry. Bridgevest has created personalised customer journeys and process efficiency at 20+ pension companies, enabling them to develop targeted campaigns, carry out automated follow-ups, manage contact points and work with KPIs and behavioural data.
We would like to share Bridgevest’s value-adding interactive customer solutions with selected friends of the house and would like to invite you to an after-work meeting about;
“The journey of digital transformation” on the 19 June 2018 from 15:00 to 18:00 in Copenhagen
We will showcase how to create an improved customer experience as well as inspire you to kick-start your company’s digital transformation. Do not miss out on how to impress your customers and differentiate your business in an ever-changing market.
Part 1: The digital customer experience in the life and pension industry
- How to deliver on the increasing needs and demands of the customers?
- How the use of smart data can lead to higher retention and conversion rates?
- How to monitor, improve and outperform on every step of the customer journey?
- Showcase of best practices
Part 2: Discover how to kickstart the digital transformation in your company
- Identify demands and needs
- Define your first step
- From analysis of contact points, mapping of customer journeys to the digital customer experience
Please contact Lars Jacobsen, Product Marketing, at firstname.lastname@example.org if you have questions or would like to hear more about the programme. Please note that the presentations will be in both Danish and English.
Registration: E-mail email@example.com no later than 8 June 2018
Time: Tuesday 19 June 2018 from 15:00 to 18:00
Place: Keylane A/S, Kigkurren 10, 2300 Copenhagen
Keylane is a leading European supplier of SaaS based solutions for insurers and pension providers. More than one hundred financial service providers in Europe use Keylane’s software and achieve measurable results such as reduced administrative costs, short time-to-market and higher levels of customer satisfaction. For more information, please visit www.keylane.com