Unigarant Verzekeringen, a Dutch general insurance company, completely replaced and renewed their front, mid and back office systems, including the extranet for brokers. Result: Integrated policy and claims management system for insurers.
THE CONVERSION OF 2,500,000 POLICIES TO THE NEW SYSTEM WAS THE BIGGEST CHALLENGE
One integrated system
Unigarant decided to replace both systems by one new management system. The insurer set high preconditions for this new system. “Quotations, policy underwritings, change requests and claim reports had to be processed fully automatic,” says Marin Roos. “We wanted straight through processing and easy access for the diverse group of users. In addition, the new system had to be based on modern technology, because we wanted a future proof system.”
After an intensive selection process Unigarant chose the Keylane’s Non-life solution QIS: a fully integrated web based policy and claims management system. QIS supports the front, mid and back office processes during the lifetime of policies and claim reports. This all takes place in one system, supporting all channels for the different end users: internet, extranet, intranet and web services. Chain integration makes working with the new management system easy for all parties: from employee to end consumer. “Non-recurring data-entry at the source increases operational excellence,” says Marin Roos.
Today, 10.000 end users use the new management system at Unigarant. The insurer is satisfied with the new solution: “The system’s user friendliness is the biggest asset for the end user. It enables real-time data processing and modern techniques are used. A major improved extranet makes that we can provide an even better service to our customers, brokers and business partners, while the operational costs are decreasing.