Unigarant

Keylane |

Unigarant Verzekeringen, a Dutch general insurance company, completely replaced and renewed their front, mid and back office systems, including the extranet for brokers. Result: Integrated policy and claims management system for insurers.

Download: Client Case Unigarant
The legacy systems didn’t meet the business needs, like product innovation, any longer. For this reason, Unigarant implemented one new, modern management system. Including policy conversion and other data from the old systems. Implementation was not easy, but the results were there.

THE CONVERSION OF 2,500,000 POLICIES TO THE NEW SYSTEM WAS THE BIGGEST CHALLENGE

One integrated system

Unigarant decided to replace both systems by one new management system. The insurer set high preconditions for this new system. “Quotations, policy underwritings, change requests and claim reports had to be processed fully automatic,” says Marin Roos. “We wanted straight through processing and easy access for the diverse group of users. In addition, the new system had to be based on modern technology, because we wanted a future proof system.”

After an intensive selection process Unigarant chose the Keylane’s Non-life solution QIS: a fully integrated web based policy and claims management system. QIS supports the front, mid and back office processes during the lifetime of policies and claim reports. This all takes place in one system, supporting all channels for the different end users: internet, extranet, intranet and web services. Chain integration makes working with the new management system easy for all parties: from employee to end consumer. “Non-recurring data-entry at the source increases operational excellence,” says Marin Roos.

Satisfied users

Today, 10.000 end users use the new management system at Unigarant. The insurer is satisfied with the new solution: “The system’s user friendliness is the biggest asset for the end user. It enables real-time data processing and modern techniques are used. A major improved extranet makes that we can provide an even better service to our customers, brokers and business partners, while the operational costs are decreasing.

Results:

  • One integrated online platform for both internal and external users
  • Automatic processing of policy underwritings, policy changes and claim report
  • Support for multi-labeling and new distribution concepts
  • Simplified IT landscape, with lower costs
  • Complete chain integration
  • A short time-to-market of new products
  • Improved customer service
  • More ease of use and efficiency
Download: Client Case Unigarant